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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Giles

October 11, 2024

5  out of  5
rating by Chris Giles
"Sam and his team are the absolute best!!!! They have went above and beyond to assist me with a claim even though that exceeds their requirements."
We responded:
"Chris, thank you so much for your wonderful review! I'm happy to hear that our team could go above and beyond to assist you with your claim. We always strive to provide the best service possible, even when it means exceeding our usual requirements. If you need any further assistance, please don't hesitate to reach out. - Sam Maimone - State Farm Insurance Agent, Jacksonville, FL"
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Kat S.

August 29, 2024

5  out of  5
rating by Kat S.
"I just love this Statefarm Agency, and it's team! Ever since I switched my insurance, I haven't wanted to look elsewhere. Sam Maimone and his team, especially Lilah, are just real lifesavers. They make insurance so easy and have just given me such peace of mind. Seriously, they take away the stress that comes with finding the right insurance. Best yet, they have saved me so much on my monthly insurance, and I have gotten some of the best rates. I can't praise this Statefarm team enough. They more than earn and deserve all the five-star rave reviews they get."
We responded:
"Kat, thank you for your wonderful review! I'm glad to hear that our team, especially Lilah, has been able to provide you with such peace of mind and great service. It's fantastic that we've been able to help you save on your monthly insurance and find the best rates. Your kind words mean a lot to us, and we're grateful for your trust and support. If you ever need anything in the future, don't hesitate to reach out. - Sam Maimone - State Farm Insurance Agent, Jacksonville, FL"
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Rhonda Hall

July 30, 2024

5  out of  5
rating by Rhonda Hall
"I would that Brittany Ray for awesome job she does at state farm she go above an beyond to make sure I m happy and satisfied she is so nice friendly an I love her personality I also would like for her manager to see if she get moved up to a higher position cause she deserves it ever since I became a state farm family she always an as been the same friendly Brittany thank u for ur great service."
We responded:
"Hi Rhonda! Thanks so much for your wonderful review! We're so glad to hear that Brittany has been providing you with such great service. She truly is a gem, always going above and beyond to make sure our customers are happy and satisfied. Your kind words mean a lot, and we'll definitely share your feedback. If you ever need anything else, we're here for you! - Sam Maimone - State Farm Insurance Agent, Jacksonville, FL"
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Oskar Y

July 11, 2024

5  out of  5
rating by Oskar Y
"I am so grad for Brittany she did a SUPURB job I am astonished I honestly wish I would take her on a date. She deserves a raise."
We responded:
"Thank you for the wonderful review, Oskar! Brittany is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Kim

May 30, 2024

5  out of  5
rating by Kim
"Great people. Have been either statefarm for a long time. Rachel and allison are awesome."
We responded:
"Kim, I'm happy to hear you've had a great experience with Rachel and Allison! We're grateful for your long-standing trust in our State Farm team. Your satisfaction is our top priority, and we're thankful to have you as a valued policyholder. If you ever need assistance, we're here for you! - Sam Maimone - State Farm Insurance Agent, Jacksonville, FL"
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John Harrison

May 21, 2024

5  out of  5
rating by John Harrison
"By far the best customer service ever this is One office. I don’t mind making my payments to what a bunch of great people here they are definitely good neighbors."
We responded:
"John, we're thrilled to hear you had such a fantastic experience with our team! We're pleased to be your good neighbors and are grateful for your kind words. Thank you for choosing our office for your insurance needs! - Sam Maimone - State Farm Insurance Agent, Jacksonville, FL"
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Jeffrey Johnson

May 16, 2024

4  out of  5
rating by Jeffrey Johnson
"I haven’t been with Sam and State Farm 2+ years. The experience has been pleasant and a 9/10 until recently it’s hard too get someone to follow up on issues or policy questions. There was a change to my policy that I was not aware of and I called multiple times to get answers and here we are a week later and no resolution"
We responded:
"Jeffrey, I appreciate your feedback and apologize for the recent challenges you've faced. I'm grateful for your 2+ years of support and will ensure a prompt resolution to the policy change issue. Please reach out to me directly so I can address your concerns promptly. Thank you for your continued trust in our office! - Sam Maimone - State Farm Insurance Agent, Jacksonville, FL"
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James Frederick

May 14, 2024

1  out of  5
rating by James Frederick
"Constantly raising my rates, at double what I was paying last year, every time I call I just get excuses, would not work with. Edit: He's welcome to call me but the first quote I got was $80 less a month for similar coverage, but I've already called in and all I get told is basically there is nothing they can do except take away coverage, and its for someone without tickets or accidents"
We responded:
"Thank you for taking the time to share your experience, James. We are very sorry to hear about your frustrations and regards to your latest auto policy renewal. If you would like, Sam can reach out to you personally to go over your policies and make sure you are getting all of the available discounts. We appreciate your time!"
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Alisha Alexander

February 19, 2024

5  out of  5
rating by Alisha Alexander
"Rachel is the absolute best! She has offered some of the best offers State Farm had to offer and always keeps me updated on new offers. Not to mention every time I need something she is there whether it’s a payment, to help with mix ups or even a question. She’s been so great that I’ve actually referred my husband and son to this agency and we all have State Farm products and specifically deal with Rachel now. She’s awesome!"
We responded:
"Alisha, thank you so much for your kind words! Rachel truly goes above and beyond for her clients, and I'm thrilled to hear about your positive experiences with her. It's wonderful to know that she's been able to provide you with excellent offers and reliable assistance whenever you need it. We greatly appreciate your referrals and are delighted to have you, your husband, and your son as valued members of our State Farm family!"
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Jamie Williams

January 24, 2024

1  out of  5
rating by Jamie Williams
"Communication with customers- 0 stars Ability to listen to customers- 0 stars Ability to follow legal protocols with the state - 0 stars One of the WORST State Farm agencies in the United States, i called with an issue after cancellation of my policy to only be hung up on & then forced to speak to the manager. Talked over & refused to accept responsibility on their end. Laughed at my complaint & only pushed all blame off on the other parties involved. I DO NOT recommend. Some helpful customer service tips.. 1. Don’t hang up on the customer 2. Don’t talk over the customer 3.Accept responsibility for your part 4. Help the customer Most issues in major corporations these days are that they refuse to accept blame, you definitely are not the major part of my issue but are definitely the ROOT CAUSE. Do better"
We responded:
"Jamie, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this."
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Connor Roberts

December 4, 2023

5  out of  5
rating by Connor Roberts
"Brittany Ray was so helpful today over the phone. She setup a whole policy for me, and helped me save on my bill in no time. 10/10"
We responded:
"Connor, thank you for taking the time to leave us a review! Brittany is a wonderful member of our team and we are so glad to hear she was able to assist you with setting up your new insurance policy."
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C N

November 27, 2023

5  out of  5
rating by C N
"Regina provided multiple quotes and detailed information for auto and home. Previously had another State Farm agent and hesitant to find a new one but she was fantastic on my initial inquiry call. Highly recommend her and the agency."
We responded:
"Thank you for your positive feedback and for acknowledging the exceptional assistance provided by Regina. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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James Groark

November 10, 2023

5  out of  5
rating by James Groark
"My rates were going up, but Sam sent a text warning me, I spoke with Britney. She was able to determine I had the wrong mileage selected, and not only did my rates not go up, they went down. Thank you so much for support."
We responded:
"Hi, James! Thank you for the praise for Sam! She is a vital part of the team and we value how much she cares about all our customers. Thank you for giving us the chance to help you with your insurance needs. We value you for letting us be your good neighbor!"
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Kerry Mox

October 19, 2023

5  out of  5
rating by Kerry Mox
"Thank you so much for all your help. Brittany is amazing, and very professional! Thank you."
We responded:
"Kerry, thank you for the wonderful review. Brittany is a fantastic part of the team!"
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Chad Blenden

October 12, 2023

5  out of  5
rating by Chad Blenden
"I called in today to get my policy renewal information and spoke with Brittany. The level of professionalism and politeness she displayed is one of the many confirming reasons why I left my other carrier for Car insurance. I have my car and my wife's car insured with Sam Maimone - Statefarm here in Jacksonville, Fl. If you're looking for a knowledgeable, dependable, and courteous agent to handle your insurance needs; make sure you reach out and ask to speak with Brittany!"
We responded:
"Hello, Chad! We're so happy to receive your shoutout for Brittany, who plays a crucial role in our team and genuinely cares about all our customers. Your confidence in us to handle your auto insurance policy means the world to us. Thank you for your support and we look forward to assisting you with your insurance needs. Feel free to reach out anytime if you require any further assistance with your insurance policies or have any questions!"
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Carol Mabry

September 20, 2023

5  out of  5
rating by Carol Mabry
"Brittany Ray just helped to reduce my auto insurance cost significantly!. She was so knowledgeable and helpful throughout the process. I highly recommend Brittany as an informed and valuable insurance professional. Thank you, Brittany."
We responded:
"Carol, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Sheila Gavens

September 8, 2023

5  out of  5
rating by Sheila Gavens
"I usually do not post reviews, but I really wanted to share the wonderful experience I had with the State Farm Rep. Brittany Ray at Sam Maimone's office. I was really frustrated with the recent price increase in my insurance coverage. I was at my wits end. However, I spoke with Brittany and she was not only able to explain my policy coverages and how they work but she was able to work with me and get my rates down to a manageable cost. With the economic increases in gas, food, etc., it is really nice to catch a break on my insurance. Thank you Brittany for taking out to the time to walk me through this process. I will am forever grateful."
We responded:
"Sheila, Thank you so much for the 5-star review! We're thrilled to hear you had a positive experience with our State Farm agency. Our team works diligently to provide excellent customer service and ensure our policyholders feel supported. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again. Have a wonderful day!"
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Derrick Pearsey

September 7, 2023

5  out of  5
rating by Derrick Pearsey
"Sam Maimone State Farm Auto Insurance has given me some time to come up with the money to pay my auto insurance and the representatives are pretty friendly on the cellphone"
We responded:
"Thank you for taking the time to leave us a positive review, Derrick! Our office is here for you whenever you need us and is honored to have you as part of our State Farm family."
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Victoria Gordon

August 21, 2023

5  out of  5
rating by Victoria Gordon
"This insurance company is great! Sam and his team is very responsive, kind, and helpful!"
We responded:
"Victoria, it is a joy working with you. Thank you for trusting us with your coverage needs!"
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James Thomas

August 17, 2023

5  out of  5
rating by James Thomas
"I was late on my insurance payment, an oversight on my part. I reached out to Brittany Ray who couldn't have been any kinder with helping me catch up on my coverage payment. She was pleasant, personable and very understanding. Thank you Ms.Ray for your help today."
We responded:
"Thank you, James! We are fortunate to have hard-working team members, like Brittany, who do their best for their customers. Thank you for trusting us with your coverage needs! Feel free to reach out to us if you ever need anything."
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Anastasia Aragona

August 16, 2023

5  out of  5
rating by Anastasia Aragona
"I’ve been with this location for a while, and I’ve had no issues. Rachael is very helpful and always gets back to me quickly whenever I have a question. Definitely recommend."
We responded:
"Anastasia, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Rachel cares a lot about our customers."
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Gregory Kabitsky

August 15, 2023

5  out of  5
rating by Gregory Kabitsky
"Nice and responsive guys are working there, all of 'em, Rachel, Brittany, Yvette, Regina, and others. Always willing to help, always knowledgeable and professional, always solving whatever is needed! Thank you!"
We responded:
"We are grateful for the amazing review, Gregory! We truly care about our customers and want to make sure they are satisfied in every aspect. Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"
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Jeanette Farmer-Dorman

July 27, 2023

5  out of  5
rating by Jeanette Farmer-Dorman
"Employees are very friendly and knowledgeable. They work hard getting the work done on a timely manner."
We responded:
"Jeanette, we appreciate your kind words! Our office is here for you whenever you need us and is grateful you have chosen us to help secure what matters most."
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Cuban OrWut

June 12, 2023

5  out of  5
rating by Cuban OrWut
"I just spoke with Ms. Rachel (sorry if I misspelled), & her customer was phenomenal!!!! I was trying to do a claim with claims dept & I had trouble. So, I called my local area & she helped me! She listened to my concerns, found a solution, & I felt relieved after the phone call! I COULDN'T THANK HER ENOUGH! THANKS!!!! I recommend them! Also I've been a customer with them for some yrs now!"
We responded:
"Thank you for the review! We are happy to hear that Rachel was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Zac Boles

April 30, 2023

5  out of  5
rating by Zac Boles
"Where do I begin? I’ve been with these guys for YEARS, and I will never go anywhere else. The staff at this office are the most friendly and caring people I’ve ever dealt with. They are so understanding of lives many cyclical events, and are so compassionate when helping find solutions, and answering any and all questions. They stay true to their word. They practice fidelity each and every time I interact with them. When they are unable to answer a question or resolve a problem, rest assured that they will get back to you promptly to do so, no cat and mouse games here. Each time I call with questions, I’m greeted with the most friendly customer service, I can feel the smile through the phone(Rachel you’re awesome!) I’ve recommended this office to many of my friends, and I’m thanked profusely for the recommendations. Keep being great, ladies! Here’s to many more years of coverage with Sam Maimone!"
We responded:
"Thank you, Zac, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"