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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Oskar Y

July 11, 2024

5  out of  5 rating by Oskar Y
"I am so grad for Brittany she did a SUPURB job I am astonished I honestly wish I would take her on a date. She deserves a raise."
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May 30, 2024

5  out of  5 rating by Kim
"Great people. Have been either statefarm for a long time. Rachel and allison are awesome."
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John Harrison

May 21, 2024

5  out of  5 rating by John Harrison
"By far the best customer service ever this is One office. I don’t mind making my payments to what a bunch of great people here they are definitely good neighbors."
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Jeffrey Johnson

May 16, 2024

4  out of  5 rating by Jeffrey Johnson
"I haven’t been with Sam and State Farm 2+ years. The experience has been pleasant and a 9/10 until recently it’s hard too get someone to follow up on issues or policy questions. There was a change to my policy that I was not aware of and I called multiple times to get answers and here we are a week later and no resolution"
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James Frederick

May 14, 2024

1  out of  5 rating by James Frederick
"Constantly raising my rates, at double what I was paying last year, every time I call I just get excuses, would not work with. Edit: He's welcome to call me but the first quote I got was $80 less a month for similar coverage, but I've already called in and all I get told is basically there is nothing they can do except take away coverage, and its for someone without tickets or accidents"
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Alisha Alexander

February 19, 2024

5  out of  5 rating by Alisha Alexander
"Rachel is the absolute best! She has offered some of the best offers State Farm had to offer and always keeps me updated on new offers. Not to mention every time I need something she is there whether it’s a payment, to help with mix ups or even a question. She’s been so great that I’ve actually referred my husband and son to this agency and we all have State Farm products and specifically deal with Rachel now. She’s awesome!"
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Jamie Williams

January 24, 2024

1  out of  5 rating by Jamie Williams
"Communication with customers- 0 stars Ability to listen to customers- 0 stars Ability to follow legal protocols with the state - 0 stars One of the WORST State Farm agencies in the United States, i called with an issue after cancellation of my policy to only be hung up on & then forced to speak to the manager. Talked over & refused to accept responsibility on their end. Laughed at my complaint & only pushed all blame off on the other parties involved. I DO NOT recommend. Some helpful customer service tips.. 1. Don’t hang up on the customer 2. Don’t talk over the customer 3.Accept responsibility for your part 4. Help the customer Most issues in major corporations these days are that they refuse to accept blame, you definitely are not the major part of my issue but are definitely the ROOT CAUSE. Do better"
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Connor Roberts

December 4, 2023

5  out of  5 rating by Connor Roberts
"Brittany Ray was so helpful today over the phone. She setup a whole policy for me, and helped me save on my bill in no time. 10/10"
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November 27, 2023

5  out of  5 rating by K M
"Regina provided multiple quotes and detailed information for auto and home. Previously had another State Farm agent and hesitant to find a new one but she was fantastic on my initial inquiry call. Highly recommend her and the agency."
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James Groark

November 10, 2023

5  out of  5 rating by James Groark
"My rates were going up, but Sam sent a text warning me, I spoke with Britney. She was able to determine I had the wrong mileage selected, and not only did my rates not go up, they went down. Thank you so much for support."
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Kerry Mox

October 19, 2023

5  out of  5 rating by Kerry Mox
"Thank you so much for all your help. Brittany is amazing, and very professional! Thank you."
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Chad Blenden

October 12, 2023

5  out of  5 rating by Chad Blenden
"I called in today to get my policy renewal information and spoke with Brittany. The level of professionalism and politeness she displayed is one of the many confirming reasons why I left my other carrier for Car insurance. I have my car and my wife's car insured with Sam Maimone - Statefarm here in Jacksonville, Fl. If you're looking for a knowledgeable, dependable, and courteous agent to handle your insurance needs; make sure you reach out and ask to speak with Brittany!"
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Carol Mabry

September 20, 2023

5  out of  5 rating by Carol Mabry
"Brittany Ray just helped to reduce my auto insurance cost significantly!. She was so knowledgeable and helpful throughout the process. I highly recommend Brittany as an informed and valuable insurance professional. Thank you, Brittany."
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Sheila Gavens

September 8, 2023

5  out of  5 rating by Sheila Gavens
"I usually do not post reviews, but I really wanted to share the wonderful experience I had with the State Farm Rep. Brittany Ray at Sam Maimone's office. I was really frustrated with the recent price increase in my insurance coverage. I was at my wits end. However, I spoke with Brittany and she was not only able to explain my policy coverages and how they work but she was able to work with me and get my rates down to a manageable cost. With the economic increases in gas, food, etc., it is really nice to catch a break on my insurance. Thank you Brittany for taking out to the time to walk me through this process. I will am forever grateful."
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Derrick Pearsey

September 7, 2023

5  out of  5 rating by Derrick Pearsey
"Sam Maimone State Farm Auto Insurance has given me some time to come up with the money to pay my auto insurance and the representatives are pretty friendly on the cellphone"
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Victoria Gordon

August 21, 2023

5  out of  5 rating by Victoria Gordon
"This insurance company is great! Sam and his team is very responsive, kind, and helpful!"
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James Thomas

August 17, 2023

5  out of  5 rating by James Thomas
"I was late on my insurance payment, an oversight on my part. I reached out to Brittany Ray who couldn't have been any kinder with helping me catch up on my coverage payment. She was pleasant, personable and very understanding. Thank you Ms.Ray for your help today."
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Anastasia Aragona

August 16, 2023

5  out of  5 rating by Anastasia Aragona
"I’ve been with this location for a while, and I’ve had no issues. Rachael is very helpful and always gets back to me quickly whenever I have a question. Definitely recommend."
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Gregory Kabitsky

August 15, 2023

5  out of  5 rating by Gregory Kabitsky
"Nice and responsive guys are working there, all of 'em, Rachel, Brittany, Yvette, Regina, and others. Always willing to help, always knowledgeable and professional, always solving whatever is needed! Thank you!"
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Jeanette Farmer-Dorman

July 27, 2023

5  out of  5 rating by Jeanette Farmer-Dorman
"Employees are very friendly and knowledgeable. They work hard getting the work done on a timely manner."
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Cuban OrWut

June 12, 2023

5  out of  5 rating by Cuban OrWut
"I just spoke with Ms. Rachel (sorry if I misspelled), & her customer was phenomenal!!!! I was trying to do a claim with claims dept & I had trouble. So, I called my local area & she helped me! She listened to my concerns, found a solution, & I felt relieved after the phone call! I COULDN'T THANK HER ENOUGH! THANKS!!!! I recommend them! Also I've been a customer with them for some yrs now!"
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Zac Boles

April 30, 2023

5  out of  5 rating by Zac Boles
"Where do I begin? I’ve been with these guys for YEARS, and I will never go anywhere else. The staff at this office are the most friendly and caring people I’ve ever dealt with. They are so understanding of lives many cyclical events, and are so compassionate when helping find solutions, and answering any and all questions. They stay true to their word. They practice fidelity each and every time I interact with them. When they are unable to answer a question or resolve a problem, rest assured that they will get back to you promptly to do so, no cat and mouse games here. Each time I call with questions, I’m greeted with the most friendly customer service, I can feel the smile through the phone(Rachel you’re awesome!) I’ve recommended this office to many of my friends, and I’m thanked profusely for the recommendations. Keep being great, ladies! Here’s to many more years of coverage with Sam Maimone!"
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Shaun Haynam

April 21, 2023

5  out of  5 rating by Shaun Haynam
"Just want to write a review about the Sam Maimone agency, specifically Brittany Ray. She always goes above and beyond to help currently policy holders like myself and my family. This is a great team to do business with!"
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shamira tarkhan

April 14, 2023

5  out of  5 rating by shamira tarkhan
"Very Professional and helpful"
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L Freeman

April 13, 2023

5  out of  5 rating by L Freeman
"Regina is an amazing agent! Her service has been consistently superior, and she's done nothing short of work in the best interest of me and my family. Very appreciative!"